Refund & Cancellation Policy | Raceups

This Refund & Cancellation Policy applies to purchases made through Raceups, including paid plans, subscriptions, AI usage packages, credits, minutes, mock interview services, resume/ATS review services, and other paid digital services offered through [Website URL] or the Raceups Dashboard.

Raceups (“Raceups”, “we”, “us”, or “our”) is operated by Raceups — Mayur Gadkari.

By purchasing a paid Raceups Service, you agree to this Refund & Cancellation Policy together with the Raceups Terms of Use and Privacy Policy.

1. Nature of Raceups Services

Raceups provides digital and AI-powered services, which may include:

AI Communication Coach;

AI Voice practice;

AI Human Avatar practice;

AI-powered Mock Interviews;

Resume Review;

ATS Review;

interview assessments;

communication and confidence feedback;

career-preparation tools;

AI usage credits;

Voice or Avatar minutes;

subscription plans; and

other digital services introduced by Raceups.

Many Raceups Services begin immediately after purchase or activation.

Because digital services, AI processing, third-party API usage, compute resources, and purchased credits may begin being consumed immediately, refund eligibility depends on whether and to what extent the purchased Service has been used.

2. General Refund Principle

Raceups aims to maintain a fair and transparent refund process.

A refund may be available in circumstances including:

duplicate payment;

payment received but the purchased plan is not activated;

a material technical problem prevents access to the purchased Service and Raceups is unable to resolve it within a reasonable period;

an incorrect amount is charged;

Raceups is unable to provide a paid Service that was purchased;

Raceups permanently discontinues a prepaid Service before the user can use the relevant entitlement; or

a refund is otherwise required under applicable law.

Refund requests relating solely to a change of mind after meaningful use of a digital Service may not be eligible for a refund, except where required by applicable law.

3. Unused Purchase – Accidental Purchase or Change of Mind

If you accidentally purchase the wrong Raceups plan or decide not to use a newly purchased Service, you may submit a refund request within 24 hours of purchase, provided that:

the relevant paid Service has not been meaningfully used;

no Mock Interview has been started;

no Resume/ATS analysis has been completed;

no significant AI credits or paid usage have been consumed;

no meaningful Voice or Avatar minutes have been consumed; and

the purchase has not otherwise been substantially utilised.

Raceups will review the usage record before approving such a refund.

Submitting a request does not automatically guarantee eligibility.

Where applicable law provides a stronger right or remedy, applicable law will prevail.

4. Used Digital Services

Once a user has substantially used a paid digital Service, the relevant consumed portion is generally non-refundable.

Examples include:

completing or substantially starting a paid Mock Interview;

consuming AI Voice minutes;

consuming AI Avatar minutes;

completing a Resume Review;

completing an ATS Review;

consuming AI credits;

generating paid assessments or reports; or

otherwise materially consuming the purchased digital entitlement.

This is because Raceups may incur third-party AI, voice, avatar, cloud, processing, or infrastructure costs when such Services are used.

This section does not limit refunds or remedies for defective Services, incorrect charges, failure to deliver the purchased Service, or rights available under applicable law.

5. Partial Usage

Where only part of a purchased entitlement has been used and a refund is approved because Raceups was unable to provide the remaining Service, Raceups may calculate an appropriate refund based on the unused paid entitlement.

For example, where applicable, this may take into account:

unused credits;

unused Voice minutes;

unused Avatar minutes;

unused interview attempts;

unused subscription period; or

other unused prepaid entitlements.

The calculation method will depend on the relevant product and circumstances.

Promotional or bonus credits provided without additional payment do not carry an independent cash value and are generally not included when calculating a refund.

6. Duplicate Payments

If the same purchase is accidentally charged more than once, please contact Raceups Support.

After verification, the duplicate amount will be refunded to the original payment method.

Please provide, where available:

Raceups account email;

Order ID;

Transaction ID;

payment date;

amount charged; and

proof of duplicate debit.

Do not send card PINs, CVV numbers, OTPs, passwords, or full payment credentials to Raceups.

7. Payment Debited but Plan Not Activated

If your bank account or payment method has been debited but your Raceups plan, credits, or entitlement has not been activated:

Check your Raceups account/payment status.

Allow the payment gateway and banking system sufficient time to update the transaction.

If the payment is shown as successful but the entitlement remains unavailable, contact Raceups Support.

Raceups will verify the transaction with its payment provider.

If Raceups has successfully received the payment, we may:

activate the purchased Service; or

issue a refund where activation cannot reasonably be completed.

8. Failed or Pending Transactions

A payment may occasionally appear as:

failed;

pending;

processing; or

unsuccessful,

even when an amount has temporarily been debited from the user's account.

Such transactions may be automatically reversed by the relevant bank, payment system, card network, UPI participant, or payment gateway.

An automatic reversal of a failed transaction is different from a merchant refund issued by Raceups.

Raceups cannot control the internal processing time of banks or payment networks.

If a failed transaction is not automatically reversed within the applicable banking/payment-system timeline, users should contact their bank or payment provider and may also contact Raceups for transaction-status information.

9. Technical Problems

If a paid Raceups feature cannot be used because of a material technical problem attributable to Raceups, please report the problem to Support.

Raceups will first attempt to:

investigate the problem;

restore access;

correct the affected entitlement;

restore credits or minutes incorrectly consumed because of a verified technical failure; or

provide an appropriate alternative remedy.

If Raceups is unable to provide the purchased Service within a reasonable period, the user may be eligible for a full or proportionate refund depending on the circumstances.

10. AI Output Is Not a Refund Basis by Itself

Raceups uses artificial intelligence to provide learning, interview, communication, resume, and career-preparation services.

AI systems can produce outputs that may be:

imperfect;

incomplete;

variable;

context-dependent; or

different from a user's expectation.

A user will not automatically be entitled to a refund merely because:

they disagree with an AI score;

they expected a different interview score;

an ATS score is lower than expected;

AI feedback differs from another service;

an employer makes a different assessment; or

the user does not achieve a particular career outcome.

However, this does not apply where the relevant Service materially fails to function as described or applicable consumer rights require another remedy.

11. No Job or Placement-Based Refund

Raceups provides learning and career-preparation Services.

Purchasing Raceups does not guarantee:

employment;

job placement;

interview selection;

salary;

promotion;

examination success;

employer acceptance; or

any specific career outcome.

Accordingly, failure to obtain a job, interview, selection, salary increase, or other career result does not by itself create a right to a refund.

12. Subscription Cancellation

Where Raceups offers recurring subscriptions, users may cancel future renewal through the cancellation mechanism made available by Raceups or its payment provider.

Cancellation means that:

future automatic renewal will stop;

the user will not be intentionally charged for the next billing cycle after a valid cancellation takes effect; and

access to the existing paid plan may continue until the end of the already-paid billing period, unless otherwise stated.

Raceups will not impose a separate artificial cancellation fee merely for cancelling future renewal.

Cancellation does not automatically mean that a payment already made for the current billing period will be refunded.

Refund eligibility for an already-paid period will be determined under this Policy and applicable law.

13. Cancellation Before Renewal

Users who do not want a subscription to renew should cancel it before the next scheduled renewal date.

Raceups will display or otherwise make available the applicable subscription and billing terms before purchase.

If a recurring payment is processed after a properly completed cancellation because of a verified Raceups or payment-system error, Raceups will investigate the charge and provide an appropriate refund where applicable.

14. One-Time Plans

A one-time plan, credit pack, usage package, interview package, Resume/ATS Review, or similar non-recurring purchase does not automatically renew unless this is expressly disclosed before purchase.

Cancellation of a one-time purchase is governed by the refund eligibility provisions in this Policy.

15. Expired Credits or Minutes

Where a Raceups plan has a clearly disclosed validity or expiry period, unused credits, minutes, sessions, or other entitlements may expire after that period.

Expiry conditions must be disclosed to the user before purchase.

Expired promotional or purchased entitlements are not automatically refundable merely because they were not used before their disclosed expiry date.

This does not affect rights that cannot lawfully be excluded.

16. Promotional and Discounted Purchases

If a refund is approved for a purchase made using:

a coupon;

promotional offer;

discount;

referral benefit; or

promotional pricing,

the maximum cash refund will normally be based on the amount actually paid by the user, not the undiscounted price.

Bonus credits, free minutes, promotional sessions, or other benefits provided without additional payment generally have no independent cash refund value.

17. Account Suspension or Misuse

Raceups may investigate refund requests associated with accounts that have been restricted or suspended because of suspected:

fraud;

payment abuse;

account sharing;

unauthorised API use;

deliberate circumvention of credits or usage limits;

chargeback abuse;

security attacks;

violation of the Terms of Use; or

other serious misuse.

A suspension does not automatically remove rights available under applicable consumer law.

Any refund decision will consider:

the circumstances of the suspension;

the amount of Service already consumed;

the nature of the violation;

applicable law; and

any legitimate outstanding entitlement.

18. Service Discontinuation by Raceups

If Raceups permanently discontinues a paid Service and the user has a material unused prepaid entitlement that cannot reasonably be replaced with an equivalent service, Raceups may provide:

an appropriate replacement;

account credit with the user's agreement; or

a proportionate refund for the affected unused entitlement.

Raceups will not require a user to accept account credit instead of a monetary refund where applicable law requires a monetary remedy.

19. How to Request a Refund

To request a refund, contact:

Email: info@raceups.com

Please provide:

Full name;

Raceups account email;

Order ID;

Transaction ID;

Date of purchase;

Amount paid;

Product or plan purchased; and

Brief reason for the refund request.

Additional information may be requested where reasonably necessary to verify the transaction.

Never send:

OTPs;

card PINs;

CVV/CVC numbers;

banking passwords; or

other authentication credentials.

20. Refund Review

Raceups may review:

payment records;

plan activation;

credits or minutes consumed;

interview usage;

Resume/ATS processing;

relevant technical logs; and

other information reasonably necessary to determine eligibility.

Raceups will communicate whether the refund request is:

approved;

partially approved;

declined with an explanation; or

awaiting additional information.

Nothing in this Policy prevents a consumer from exercising remedies available under applicable law.

21. Refund Processing

Once a refund is approved, Raceups will normally initiate the refund through the original payment method within 5 business days, unless another timeline is required or communicated for the relevant transaction.

After Raceups initiates the refund, the time required for the amount to appear in the user's account may depend on:

the payment gateway;

the user's bank;

card network;

UPI participant; or

payment method.

Raceups does not control processing times within independent banks or payment networks.

Where reasonably possible, Raceups will provide a refund reference or transaction status upon request.

22. Original Payment Method

Approved monetary refunds will generally be returned to the original payment method used for the purchase.

Raceups may not be able to transfer refunds to:

another person's bank account;

an unrelated UPI ID;

a different card;

cash; or

another payment instrument,

unless required by law or necessary because the original payment method is no longer capable of receiving the refund.

23. Taxes

Where a refund is processed, treatment of taxes, invoices, credit notes, or other financial records will be handled according to applicable tax and accounting requirements.

Raceups may retain transaction and refund records where required for legal, accounting, audit, fraud-prevention, or taxation purposes.

24. Chargebacks and Payment Disputes

If you believe a Raceups payment is incorrect, please contact Raceups Support so that we can investigate the transaction.

Nothing in this Policy restricts any lawful right to raise a payment dispute or chargeback through an applicable bank, card issuer, payment provider, regulator, or consumer forum.

Raceups may provide relevant transaction and service-usage records to authorised payment participants where reasonably necessary to investigate a legitimate payment dispute.

Fraudulent chargebacks or deliberate payment abuse may result in account restrictions and further action permitted under applicable law.

25. Refund Abuse

Raceups may take reasonable steps to prevent abuse of this Policy.

Examples may include repeatedly:

purchasing Services;

consuming substantial AI resources;

requesting refunds without a legitimate basis;

initiating false payment disputes;

creating multiple accounts to obtain promotional benefits; or

manipulating Raceups' payment or usage systems.

Raceups will not use fraud-prevention measures to deny legitimate statutory consumer rights.

26. Changes to Plans or Pricing

Raceups may modify future pricing, plans, credits, usage limits, or product structures.

A change in pricing will not retroactively alter the price of a completed purchase.

Where a material change affects an existing prepaid entitlement, Raceups will address the user's remaining entitlement in a fair manner consistent with the purchase terms and applicable law.

27. Grievance Redressal

For unresolved refund, cancellation, billing, or payment complaints, contact:

Grievance Officer / Contact: Mayur Gadkari Email: mayur@raceups.com Business Address: 3rd Floor, Barve Complex, J.M. Road, next to Jangali Maharaj Mandir, Shivaji Nagar, Pune – 411005

Please include the relevant account and transaction information.

Raceups will handle grievances within the timelines required under applicable law.

28. Consumer Rights

Nothing in this Policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded under Indian law.

If any part of this Policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.

29. Changes to This Policy

Raceups may update this Refund & Cancellation Policy to reflect changes in:

products;

subscriptions;

payment methods;

payment providers;

credits or usage models;

business processes; or

applicable laws and regulations.

The latest version will display its updated effective date.

A material change will not be applied retrospectively in a manner that unlawfully reduces rights associated with an already-completed purchase.

30. Contact Us

For payment, refund, or cancellation assistance:

Raceups Operated by: Raceups — Mayur Gadkari Website: [Website URL] Support Email: info@raceups.com Refund Email: info@raceups.com Business Address: 3rd Floor, Barve Complex, J.M. Road, next to Jangali Maharaj Mandir, Shivaji Nagar, Pune – 411005