Privacy Policy | Raceups

Welcome to Raceups.

Raceups (“Raceups”, “we”, “us”, or “our”) is operated by Raceups — Mayur Gadkari, having its registered/business address at 3rd Floor, Barve Complex, J.M. Road, next to Jangali Maharaj Mandir, Shivaji Nagar, Pune – 411005.

This Privacy Policy explains how Raceups collects, uses, processes, stores, shares, and protects personal data when you use our website at [Website URL], Raceups Dashboard, AI-powered products, paid plans, applications, communications, and related services (collectively, the “Services”).

Raceups provides AI-powered career learning and preparation services, including AI Communication Coaching, AI Voice and Human Avatar interactions, Mock Interview simulations, Resume and ATS Review, assessments, feedback, progress tracking, and related career-preparation tools.

Please read this Privacy Policy carefully before using Raceups.

1. Information We Collect

The information we collect depends on the Raceups services you use.

1.1 Account Information

When you register for Raceups, we may collect:

Full name

Email address

Mobile number, where applicable

Account ID

Profile information

Account preferences

Password-related authentication information

Raceups does not intend to store passwords in readable plain-text form. Passwords and authentication credentials must be protected using appropriate security mechanisms.

2. Career and Professional Information

When using career-preparation services, you may provide information including:

Educational qualifications

Work experience

Skills

Certifications

Preferred career domain

Job role preferences

Interview preferences

Professional background

Career goals

Other information voluntarily provided by you

We process this information primarily to personalise your Raceups experience and provide relevant learning, interview, communication, and career-preparation services.

3. Resume and Document Data

Raceups allows users to upload resumes, CVs, PDFs, and other relevant documents for features such as:

Resume Review

ATS Analysis

Mock Interview preparation

Career preparation

AI-generated recommendations

Uploaded documents may contain personal information including your name, contact details, education, employment history, skills, qualifications, achievements, and other information included by you.

Users should avoid uploading unnecessary sensitive or confidential information.

Uploaded files may be processed by Raceups systems and authorised technology providers where necessary to deliver the requested service.

4. AI Voice, Avatar and Mock Interview Data

When you use AI Communication Coach, AI Voice Mode, AI Human Avatar, Mock Interview, or similar services, Raceups may process information including:

Voice/audio input

Microphone input

Interview responses

Conversation content

AI prompts

Questions and answers

Transcripts

Session duration

Interview history

Communication performance

Confidence-related indicators

Domain-knowledge indicators

Corrections

AI-generated feedback

Improvement recommendations

Progress information

If a Raceups feature uses camera or video functionality, the relevant camera/video information may also be processed depending on how that service is implemented.

Raceups will request access to your microphone, camera, or similar device permissions only when required for the relevant functionality.

5. AI-Generated Information

Raceups may analyse your interactions to generate:

Communication feedback

Confidence indicators

Interview assessments

Domain-knowledge feedback

Resume suggestions

ATS-related feedback

Improvement plans

Practice recommendations

Progress reports

AI-generated interview questions and answers

These outputs are provided for learning, practice, and career-preparation purposes.

AI-generated information may contain errors and should not be treated as a guarantee of employment, recruitment, selection, salary, professional qualification, or any particular career outcome.

6. Payments, Billing and Transaction Information

Raceups provides paid products, plans, subscriptions, credits, usage packages, or other paid services.

Payments are processed through a third-party payment gateway or payment service provider.

Payment Provider: [Insert Final Payment Gateway Name]

Depending on the payment method selected, the payment provider may process information such as:

Name

Mobile number

Email address

Billing information

Payment method

UPI-related information

Bank/payment information required by the payment provider

Transaction reference

Payment status

Amount paid

Date and time of transaction

Card Information

Raceups does not intend to directly collect or store complete card numbers, CVV/CVC values, PINs, OTPs, or similar confidential card-authentication credentials on Raceups servers.

Where card payments are used, sensitive card information should be handled by the authorised payment infrastructure, payment gateway, card network, issuer, or other permitted payment participant.

Raceups May Retain

Raceups may retain information such as:

Transaction ID

Payment status

Order ID

Purchased plan

Subscription information

Amount paid

Applicable taxes

Invoice information

Credit/minute allocation

Refund information

Cancellation information

Payment-related correspondence

This information may be used for service activation, account management, accounting, taxation, refunds, fraud prevention, customer support, dispute resolution, and compliance with applicable laws.

7. Refunds and Cancellations

If you request a refund or cancellation, Raceups and its payment provider may process information required to:

identify the original transaction;

verify eligibility;

process a refund;

prevent fraud;

maintain financial records; and

communicate the refund or cancellation status.

Refund and cancellation terms are separately governed by the Raceups Refund & Cancellation Policy.

8. Technical and Usage Information

When you use Raceups, certain technical information may be automatically generated or collected, including:

IP address

Browser type

Device type

Operating system

Session information

Features used

Page visits

Error logs

Security logs

Approximate network information

Referral information

Usage patterns

We may use this information for:

authentication;

cybersecurity;

fraud detection;

troubleshooting;

abuse prevention;

platform optimisation;

analytics; and

service improvement.

9. Communications

When you contact Raceups through forms, email, customer support, or other communication channels, we may process:

Contact details

Inquiry content

Support messages

Feedback

Complaints

Grievances

Related communications

We may retain such communications for customer support, security, quality control, dispute resolution, or legal purposes.

10. How We Use Your Information

Raceups may use personal data to:

Create and manage your account

Authenticate users

Provide the Raceups Dashboard

Deliver AI Communication Coach services

Deliver AI Voice and Avatar experiences

Conduct AI-powered mock interviews

Analyse resumes and ATS compatibility

Generate personalised feedback

Track progress

Generate assessments

Provide improvement recommendations

Maintain session and practice history

Process purchases and payments

Activate subscriptions or plans

Allocate credits, minutes, or entitlements

Generate transaction records and invoices

Process cancellations and refunds

Provide customer support

Send account-related communications

Maintain platform security

Detect suspicious activity

Prevent fraud and abuse

Enforce usage limits

Troubleshoot technical problems

Improve Raceups products and services

Understand aggregate product usage

Comply with applicable legal requirements

Establish or defend legal rights

We aim to collect and process only information reasonably necessary for the relevant purpose.

11. Third-Party Service Providers

Raceups may use third-party technology providers to operate its services.

These providers may include:

Cloud hosting providers

Database providers

File-storage providers

AI model providers

Speech-processing providers

Text-to-speech providers

AI Avatar providers

Email providers

Authentication infrastructure

Analytics providers

Payment gateways/payment aggregators

Cybersecurity providers

Customer-support infrastructure

Where necessary to provide a Raceups feature, relevant information may be transmitted to such service providers.

Raceups will maintain an internal record of production service providers processing personal information.

Production Providers

Hosting: [Insert Provider] Database/Storage: [Insert Provider] AI Provider(s): [Insert Provider(s)] Voice Provider: [Insert Provider] Avatar Provider: [Insert Provider] Payment Provider: [Insert Provider] Email Provider: [Insert Provider] Analytics: [Insert Provider, if applicable]

This section must be updated before the Privacy Policy is published.

12. Artificial Intelligence Processing

Certain Raceups functionality relies on artificial intelligence.

Information submitted to an AI feature may be transmitted to authorised technology providers where necessary to:

understand the user's input;

generate responses;

analyse interviews;

analyse documents;

generate feedback;

process voice;

produce speech;

operate AI Avatar interactions; or

otherwise provide the requested functionality.

Raceups will seek to transmit only information reasonably necessary for providing the relevant service.

Users should avoid submitting confidential information that is unnecessary for the requested feature.

13. Cookies and Similar Technologies

Raceups may use:

Local storage

Session storage

Authentication tokens

Similar browser technologies

These technologies may be used for:

Authentication

Account security

Remembering preferences

Maintaining functionality

Fraud prevention

Performance measurement

Analytics

Where Raceups uses non-essential analytics, marketing, advertising, or tracking technologies, appropriate disclosures and user controls will be implemented where required.

Additional details may be provided in the Raceups Cookie Policy.

14. How We Share Personal Data

Raceups does not intend to sell users' personal data for monetary consideration.

We may disclose personal information where reasonably necessary to:

provide Raceups services;

process payments;

operate AI functionality;

provide hosting or storage;

send service-related communications;

prevent fraud;

maintain cybersecurity;

process refunds;

comply with law;

respond to lawful requests;

protect Raceups or its users; or

establish, exercise, or defend legal claims.

We may also disclose information in connection with a merger, acquisition, restructuring, financing, or sale of all or part of the business, subject to applicable legal requirements.

15. International Processing

Certain service providers used by Raceups may operate infrastructure outside India.

Accordingly, personal data may be processed or stored outside India where permitted under applicable law.

Where international processing occurs, Raceups will seek to use appropriate contractual, organisational, and technical safeguards and comply with applicable restrictions governing such processing or transfer.

16. Data Retention

Raceups retains personal data only for as long as reasonably necessary for:

providing Services;

maintaining accounts;

maintaining progress history;

processing transactions;

accounting and taxation;

resolving disputes;

preventing fraud;

cybersecurity;

legal compliance; or

other legitimate operational requirements.

Different categories of data may have different retention periods.

Transaction, invoice, tax, accounting, cybersecurity, and legal records may be retained for periods required under applicable laws.

Raceups will maintain an internal data-retention policy and periodically review data that is no longer required.

17. Account and Personal Data Deletion

Users may request deletion of their Raceups account and eligible personal data.

Where available, this may be done through account settings or by contacting:

info@raceups.com

Raceups may need to verify the identity of the requester before processing a deletion request.

Following a valid deletion request, eligible personal data will be deleted or anonymised within a reasonable period, subject to information that Raceups is permitted or required to retain for:

taxation;

accounting;

transaction records;

fraud prevention;

security;

legal claims;

regulatory obligations;

dispute resolution; or

other lawful purposes.

Deleted information may temporarily remain within secured backup systems until the applicable backup cycle expires.

18. Privacy Rights and Choices

Subject to applicable law, users may have rights to:

obtain information regarding their personal data;

request correction of inaccurate information;

request updating of information;

request deletion of eligible information;

withdraw consent where applicable;

manage communication preferences;

close their Raceups account;

raise a grievance; and

exercise other rights provided under applicable data-protection law.

Requests may be submitted to:

info@raceups.com

Raceups may verify the identity of the requester before acting on a request.

Withdrawal of consent will not affect processing lawfully completed before withdrawal.

Some Raceups features may become unavailable if information necessary to provide those features can no longer be processed.

19. Security of Personal Data

Raceups is committed to maintaining reasonable technical and organisational safeguards designed to protect personal data.

Security controls may include, where appropriate:

HTTPS/encryption in transit

Secure authentication

Password hashing

Server-side authorisation

Role-based access controls

Secure management of API keys and secrets

Restricted database access

Private file storage

Rate limiting

Fraud and abuse prevention

Security logging

Monitoring

Backup systems

Vulnerability management

Security testing

Access reviews

Sensitive production API credentials should not be exposed within publicly accessible client-side website code.

No online system can, however, provide an absolute guarantee against every possible security incident.

Users are responsible for maintaining the confidentiality of their login information and should immediately notify Raceups of suspected unauthorised access.

20. Payment Security

Raceups uses a third-party payment provider to process online payments.

Raceups' application should not directly store complete card credentials, CVV values, card PINs, payment OTPs, or equivalent payment authentication secrets.

Raceups may implement security measures such as:

server-side payment verification;

payment-signature verification;

transaction reconciliation;

secure webhook verification;

access controls;

payment-event logging;

fraud monitoring; and

transaction-status verification.

Users should never share their OTP, card PIN, passwords, or other private banking credentials with Raceups support personnel.

21. Security Incidents and Data Breaches

If Raceups becomes aware of a cybersecurity incident or personal-data breach, Raceups will investigate the incident and take reasonable steps to:

contain the incident;

prevent additional unauthorised access;

remediate affected systems;

secure relevant accounts or credentials;

preserve relevant security records;

rotate compromised credentials where necessary;

assess affected information; and

make notifications to affected persons or competent authorities where required under applicable law.

22. Children

Raceups will comply with applicable requirements relating to personal data of children.

Where legally required, Raceups may implement:

age confirmation;

parental or guardian consent;

restrictions on particular services; or

additional privacy protections.

Users must provide accurate age-related information where Raceups requests it.

23. Marketing Communications

Where permitted and where you have provided the necessary preference or consent, Raceups may send information regarding:

New products

Features

Offers

Events

Learning opportunities

Platform updates

Users may opt out of promotional communications through the unsubscribe mechanism provided or by contacting Raceups.

Account, transaction, payment, security, and other essential service-related communications may continue where necessary.

24. Third-Party Links

Raceups may provide links to external websites or third-party services.

Those services operate independently and may maintain their own privacy policies.

Raceups is not responsible for the privacy practices of independent third-party websites or services.

Users should review the relevant third party's privacy information before submitting personal information.

25. AI Assessments and Career Outcomes

Raceups uses AI to support communication practice, interview preparation, resume analysis, ATS review, feedback, assessments, and career learning.

Raceups does not guarantee:

Job placement

Employment

Interview selection

Salary

Recruitment outcome

Examination results

Professional certification

Any specific career result

Scores, feedback, recommendations, and other AI-generated outputs should be treated as learning and practice tools rather than definitive professional assessments.

26. Changes to This Privacy Policy

Raceups may update this Privacy Policy when:

products change;

new features are introduced;

payment systems change;

technology providers change;

data-processing practices change;

security practices change; or

applicable laws or regulations change.

The latest version will display its effective date and last-updated date.

Where legally required, Raceups may provide additional notice regarding material changes.

27. Grievance Redressal

For privacy complaints, personal-data requests, or concerns regarding Raceups' handling of information, contact:

Grievance Contact/Officer: Mayur Gadkari Email: mayur@raceups.com Address: 3rd Floor, Barve Complex, J.M. Road, next to Jangali Maharaj Mandir, Shivaji Nagar, Pune – 411005

Please provide sufficient information to identify and investigate your request.

Raceups will handle legitimate grievances according to applicable legal requirements.

28. Contact Us

For questions relating to this Privacy Policy, data requests, account deletion, payment-related privacy questions, or other privacy concerns:

Raceups Operated by: Raceups — Mayur Gadkari Website: [Website URL] Privacy Email: info@raceups.com Support Email: info@raceups.com Business Address: 3rd Floor, Barve Complex, J.M. Road, next to Jangali Maharaj Mandir, Shivaji Nagar, Pune – 411005